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Installing OTRS RPM

First of all we need to download the OTRS system.
Download the rpm version for your linux distributuion, in this tutorial I use the SUSE linux RPM version.
Store it on your linux box somewhere on the hard drive.
SSH to the linux box.
Installing the RPM package with the command:

rpm -i /path_to_the_rpm/otrs-2.3.3-01.i386.rpm


The installer checks for installed and necessary packages. Packages that are required to run OTRS and are not installed will be listed. You have to install these packages first.

After successfull test and the RPM is installed you get some notifications after the installation:

Check OTRS user (/etc/passwd)... otrs exists.

Next steps:

 Execute 'SuSEconfig' to configure the webserver.

[start Apache and MySQL]
 Execute 'rcapache2 restart' and 'rcmysql start' in case they don't run.

[install the OTRS database]
 Use a webbrowser and open this link:

[OTRS services]
 Start OTRS 'rcotrs start-force' (rcotrs {start|stop|status|restart|start-force|stop-force}).

Have fun!

 Your OTRS Team

Next step is to configure the webserver with the command (case sensitive, can be different on other systems):



Next step is configuring the database. Be sure your database server is running.
Open a web browser type the url:
It is possible you get a warning message like this:


Open the file in and search for the line

$Self = shift;

add the following line under this line:

$Self->{SecureMode} = 0;

Save your file and restart the installer in your browser

Step 1: Accept the license (if you agree ;-))
Step 2: Fill the necessary fields in for the database and database connection and click next.
WARNING: use a different username and password for the database user and the Admin user for security reasons!
If everything goes well click Next, otherwise change into correct values.
Step 3: Fill in settings and click Next
Step 4: Some information to login to the OTRS system.

Installation finished.

Log in into the OTRS system and change the root@localhost user's password (security).
Do not use the root user to work with the system, use it only for system admin purposes.

Next step: Configuring OTRS to make Customers / Users authenticate via LDAP (MS Windows Active Directory)

Updated: February 2, 2015